Commercial Card Client Education

Join us at JPMorgan Chase and be a part of a team that is committed to excellence, innovation, and client satisfaction.

Your attention to detail and organizational skills will play a key role in enhancing the client experience and driving our success in the Commercial Banking sector.

As a Client Educator within Global Practice Leadership, you will be responsible for training our card clients on card management platforms, ensuring they are well-equipped to utilize our Commercial Card internet platforms effectively.

The Commercial Banking Client On-boarding (CBCO) Implementations group is responsible for driving and coordinating all aspects of the setup of bank products and services for new and existing Commercial Bank clients including the training of our clients in their card management portal.

Job Responsibilities


* Train clients on Commercial Card internet platforms via phone, Zoom, and potentially on-site


* Deliver webinars for multiple clients and conduct 1:1 training sessions


* Manage training projects from creation through delivery, with ongoing checkpoints to assess future needs


* Conduct demos for prospects and existing clients


* Develop new training initiatives for internal and external clients aligned with the goals of the Commercial Card organization


* Educate Commercial Card clients on all product offerings, including industry knowledge

Required qualifications, skills and capabilities


* Minimum 3 years' experience in training clients


* Superior interpersonal, oral and written communication skills


* Strong facilitation skills and ability to deliver programs and present to both large and small audiences


* Analytical thinking/decision making as well as strong, innovative problem solving


* Experience training internal and external customers


* Strong knowledge of adult learning theory and facilitation technique


* Excellent client management/relationship management skills


* Resilience in a constantly changing environment


* Excellent partnering skills yet can work independently

Preferred qualifications, skills, and capabilities


* Familiarity with Smartdata and PaymentNet platforms


* BA/BS degree or relevant experience


* Commercial Card knowledge/experience

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.


* Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more


* Help the community through expansive volunteer opportunities


* Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Please note this role is not eligible for employer immigration sponsorship.

JPMorgan Ch...