Product Solutions Manager - Healthcare Payments - VIce President

Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies.

As a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients' needs.

As a Product Solutions Manager in Healthcare Payments, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales.

You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.

Job responsibilities



* Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients' needs and objectives


* Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients' needs and current industry trends


* Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials


* Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap


* Oversee the SMB PSS and Relationship Management teams and the revenue goals tied to line of business


* Hire, train and develop a high performing team


* Collaborate with Product, Marketing and Business Management to move product forward and improve internal processes that drive revenue, client experience and retention


* Partner with ISV leaders and firm stakeholders on engagement and success of the InstaMed product


* Serve as escalation point for clients and partners

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products


* Extensive experience working in a sales cycle and engaging with clients on a regular basis


* Experience modifying preconfigured solutions to meet complex problems


* Demonstrated prior experience working in a highly matrixed and complex organization


* Previous management experience

Preferred qualifications, capabilities, and skills


* Previous Healthcare Payments experience


* Strong technical skills with understanding multiple system integration


* Proficient in Microsoft Office Programs

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction pr...