Transactions Supervisor- Rotating 1st and 3rd Shift

Join our Receivables Operations division and play a crucial role in expediting payment collections and enhancing customer satisfaction.

As a Transactions Supervisor, you will lead a team dedicated to optimizing payment processing and account updates, ensuring high-quality service and efficiency.

As a Transactions Supervisor in Receivables Operations, you will manage a team responsible for processing daily document transactions, including checks and remittances.

You will oversee workflow, provide guidance, and ensure high productivity and quality in service delivery.

Job responsibilities:


* Oversee daily workflow of specific workgroups and segments.


* Manage a team of full and part-time employees.


* Handle complex customer relationships using service improvement tools.


* Own remittance processing performance and allocate work to maximize productivity.


* Manage shift operations, address process delays, and resolve obstacles.


* Guide and develop Team Leaders and Operations staff.

Required qualifications, capabilities, and skills:


* Ability to work 100% onsite.


* 2 years of supervisory/leadership experience.


* Strong leadership and visibility to staff and direct reports.


* Ability to coordinate work and meet multiple deadlines.


* Proficiency in MS Office (Word, Excel, Access, PowerPoint).


* Excellent decision-making skills.


* Exceptional written and verbal communication skills.


* Core leadership abilities: planning, organization, motivation, problem-solving, conflict resolution, analytical, team building, and interpersonal skills.


* Physical requirements: Sitting (up to 90%), Standing (up to 10%), Lifting (up to 15% and up to 50 pounds), Walking (up to 15%).

Preferred qualifications, capabilities, and skills:


* Remittance processing experience

Work schedule: This position may require you to work non-traditional hours and/or additional hours as business needs arise.

Work schedule might be subject to change.

Monday - Friday 7am - 3:30pm during the months of February, March, May, July, August, November and December, 1130pm - 8am during the months of January, June, September and October, 7pm - 7am during the month of April

Shift differential: 15% when working 3rd shift


* A Government Security Clearance may be required for this position.

This includes, but is not limited to:
• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S.

Legal Permanent Residence up to 3 years

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

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