Technology Service Delivery Manager

Technology Service Delivery Manager

Tampa, FL, USA Req #43388

Monday, October 21, 2024

Who We Are:


* Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States.


* Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR.


* Coke Florida was named as a 2023 US Best Managed Company by Deloitte Private and The Wall Street Journal.

This program recognizes outstanding U.S.

private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance.

What We Offer:
Eligible full time Coke Florida Associates can participate in our Total Rewards Program which includes:


* Total Wellness Programs including health, dental and vision plans


* 401K program with healthy company match


* Supplemental Life Insurance


* Three weeks of vacation pay, and 11 company paid holidays

*


* Tuition reimbursement


* Employee Assistance Programs (EAP)


* Competitive compensation

Coke Florida is searching for a Service Delivery Manager to work out of our Tampa HQ area office, working Mon-Fri from 8AM-5PM.

The Technology Service Delivery Manager oversees a number of key teams and functions that ensure technology applications and services are properly supported, technology systems and hardware is maintained across facilities, and high quality technology services are delivered to Coke Florida associates.

This position oversees a team of Incident Managers, Digital Guides and Field Technology Analysts to ensure these goals are met.

This person must also establish and manage expectations with technology leadership as well as executives across various business organizations to drive the team to achieve those expectations at a high standard.

Roles and Responsibilities:


* Monitor, control, and support technology service delivery across all Coke Florida facilities and functions ensuring the systems and procedures in place are followed and quality solutions are delivered.


* Own the incident, service request, change, and escalation processes, ensuring high levels of performance, accurate reporting, and establishing service improvement activities when required.


* As owner of the escalation process, take ownership of major incidents to ensure coordination between resolving parties, effective communication to stakeholders, and post incident review processes.


* Undertake immediate effort to restore any failed technology application or service as quickly as possible.


* Provide first-line and specialized investigation and diagnosis of all incidents and service requests across production application and systems portfolio.


* Establish key relationships...