Customer Service Representative

JOB DESCRIPTION

Job Responsibilities:


* Provide superior customer service and quality technical content via incoming emails in a fast-paced, automated, high-volume processing environment.


* Responsible for processing a variety of transactions on personal lines insurance accounts.


* Able to navigate conversations with agents and underwriting to determine the best course of action to deliver timely results.


* Discuss and provide alternatives to prevent delays in processing to ensure smooth transaction to the insured account.


* Maintain a high level of detail with email, being the first person to handle requests.


* Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner.


* Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant experience for the customer.


* Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products.


* Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries and concerns


* Maintain established levels of productivity, service, and quality standards within a fast-paced environment.


* Process assigned work within the established timeframes, able to meet turn-around times and service levels


* Works collaboratively with team members, and business partners to provide quality experience for our agents.


* Know and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures.


* Work overtime as needed.


* Complete additional tasks and other projects/duties as assigned.


* Hours of Operation: 08:00-05:00PM ET (open for discussion)

Q Qualifications & Skills


* Strong decision-making skills in a fast-paced, high-volume environment


* Outstanding, effective, and service focused communication skills, both verbal and written


* Proficient in computer skills, multi-application navigation and multi-tasking


* Experience in a high-volume processing center with a strong focus on superior service is a plus!


* Demonstrate professionalism, accountability and taking personal pride in providing front line service


* Track record of success in managing competing demands, problem solving and strong decision velocity


* Chubb's ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service


* Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!

QUALIFICATIONS

Job Qualifications

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diver...