Customer Service Representative
JOB DESCRIPTION
Job Responsibilities:
* Provide superior customer service and quality technical content via incoming emails in a fast-paced, automated, high-volume processing environment.
* Responsible for processing a variety of transactions on personal lines insurance accounts.
* Able to navigate conversations with agents and underwriting to determine the best course of action to deliver timely results.
* Discuss and provide alternatives to prevent delays in processing to ensure smooth transaction to the insured account.
* Maintain a high level of detail with email, being the first person to handle requests.
* Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner.
* Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant experience for the customer.
* Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products.
* Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries and concerns
* Maintain established levels of productivity, service, and quality standards within a fast-paced environment.
* Process assigned work within the established timeframes, able to meet turn-around times and service levels
* Works collaboratively with team members, and business partners to provide quality experience for our agents.
* Know and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures.
* Work overtime as needed.
* Complete additional tasks and other projects/duties as assigned.
* Hours of Operation: 08:00-05:00PM ET (open for discussion)
Q Qualifications & Skills
* Strong decision-making skills in a fast-paced, high-volume environment
* Outstanding, effective, and service focused communication skills, both verbal and written
* Proficient in computer skills, multi-application navigation and multi-tasking
* Experience in a high-volume processing center with a strong focus on superior service is a plus!
* Demonstrate professionalism, accountability and taking personal pride in providing front line service
* Track record of success in managing competing demands, problem solving and strong decision velocity
* Chubb's ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service
* Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
QUALIFICATIONS
Job Qualifications
ABOUT US
Chubb is a world leader in insurance.
With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diver...
- Rate: Not Specified
- Location: Whitehouse Station, US-NJ
- Type: Permanent
- Industry: Finance
- Recruiter: Chubb
- Contact: Not Specified
- Email: to view click here
- Reference: 13661
- Posted: 2024-10-17 09:08:11 -
- View all Jobs from Chubb
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