Technician 2 - IT Site Services

Description & Requirements

Maximus is seeking a Technician 2 - IT Site Services to work on site in the Tampa, FL office.

The purposed working hours for this role are 8 AM to 5PM or 9AM to 6PM.

Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.

Essential Duties and Responsibilities:

- Responsible for responding to telephone calls, email, and personnel requests for technical support.
- Identify, research, and resolve technical problems.

- Document, track and monitor problems to ensure timely resolution.

- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.

- Promote a high level of customer satisfaction through proper telephone techniques and respond with the appropriate amount of urgency to user problems.

- Correct application issues, solve network and security problems and identify common PC software and hardware problems.

- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.

- Support software/hardware on equipment such as scanners, copiers, printers, monitors, and other peripheral.

- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

#techjobs #LICB1

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.

Minimum Requirements:

-High School diploma with 2-4 years of experience.

-Must be able to communicate effectively.

-Must be able to write effective correspondence.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

We're proud of our connections to organizations dedicated to serving veterans and their families.

If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource.

Maximus is an Affirmative Action/Equal Opportunity Employer.

Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protect...