Global Technical Support Engineer II

About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.

ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Dublin, CA.

What's the role?

As a Global Technical Support Engineer II , you get to work with an astonishing team that plays a vital role Technical Support.

The Global Technical Support Engineer II, Acts as a Subject Matter Expert on Zeiss Surgical or Perimetry Products.

Services as the primary escalation point on advance service support requests.

Working closely with Field Service Engineers, the Technical Support Engineer II will lead advanced troubleshooting efforts, provide support action plans and/ or customer facing real time remote troubleshooting to resolve product problems.

Sound Interesting? Here's what you'll do


* Point of contact for all technical questions and integration solutions from Field Service Engineers, Affiliates and Distributors, primarily via telephone and ticketing system, and in case of escalations onsite at domestic and international customer locations.


* Assist in escalation issues/calls


* Partners with global support/engineering departments on solving technical issues and customer problems in the area of responsibility


* Remain current with technical expertise • Participate in Technical reviews or Quality improvement projects


* Provide feedback on field problems to the Quality and Engineering departments Support Global Service organization in implementation of projects in exceptional cases on special request

Do you qualify?

• BA/BS in Engineering preferred

• Minimum of six (6) years' experience as a Technical Support Engineer preferably within medical device industry
• Experience with ISO 9003 standards, cGMP, and medical device governing body regulations preferred
• High degree of technical proficiency, excellent structured problem-solving skills, and strong analytical abilities
• Good Experience with electronics, electronics, optics, software, adjustment of optical instruments mechanics, personal computers, operating systems
• IT-experiences: handling databases (InterBase, MySQL), networks
• Experience with remote support systems
• Excellent communication and interpersonal skills
• Experience in collaborating in international project teams as well as readiness to travel internationally
• Experie...