T&D Deliver CX Manager 1

Description

Kenvue is currently recruiting for:

T&D Deliver Manager 1

This position reports to Tech & Data Director Deliver CX, and is based at Skillman NJ.

Who we are

At Kenvue , we realize the extraordinary power of everyday care.

Built on over a century of heritage and rooted in science, we're the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson's and BAND-AID® Brand Adhesive Bandages that you already know and love.

Science is our passion; care is our talent.

Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers.

With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day.

We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.

For more information, click here .

Role reports to: Linda Wastack

Location: US

Travel %: 10%

Pay: $123,000 - $166,000

What you will do

The T&D Deliver CX Manager is responsible for:

Key Responsibilities

• Act as the Deliver CX ServiceNow & Genesys Manager working closely with the regions for smooth and standard implementations supporting Kenvue SC OKRs to enhance Customer & Employee Experience

• Work hand-in-hand as a strategic partner with business and technology teams and drive engagement with third party partners to deploy customer-focused Supply Chain technology products

• Help manage ServiceNow & Genesys TS and outsourced vendor relationships

• Lead continuous improvement and Enterprise investment strategy across the Supply Chain technology product lifecycle via internal and third party relationships

• Work across Supply Chain product squads to define innovative solutions, ensuring a coordinated and cohesive strategy

• Maximize return on investment from Supply Chain products by ensuring all product teams "build standard yet innovative solutions" to drive business value in alignment with stakeholder expectations

• Lead and manage a cross-product roadmap for Supply Chain Products including deploying the latest technologies across core Supply Chain areas

• Collaborate with leaders across Supply Chain technology and the business to ensure successful launch and continuous improvement across the product lifecycle

• Have a strong business understanding necessary to drive ownership, customer focus and excellence in program execution

What we are looking for

Required Qualifications

• Strong understanding of SC technologies - specifically ServiceNow, Genesys, SAP and integration technologies (ex.

MBox, BPT IS, Web methods, Kong, etc.)

• 10 years of IT experience including business analysis, IT development, program mgmt.

and testing

• Experience with Supply Chain business including order mgmt., planning, logistics, customer service and customer experie...