Exam Scheduler - Veterans Evaluation Services

Description & Requirements

Maximus is currently hiring for Exam Schedulers to join our Veterans Evaluation Services (VES) team.

This is a remote opportunity.

The Exam Scheduler is responsible for scheduling Compensation and Pension ("C&P") medical exams, for Veterans and Service Members, with trained VES providers.

Additionally, they maintain close communication and build rapport with providers to capture exam availability, and build a relationship of trust and confidence.

Essential Duties and Responsibilities: - Search veteran cases in assigned regions within OMS; - Call or email providers to request exam time availability and schedule examinations; - Coordinate with traveling providers to conduct examinations in high volume areas; - Notify veterans if providers call to reschedule; - Add and remove provider block times into OMS when necessary; - Daily check and schedule cases that are assigned the Pending Follow- Up Schedule Status; - Always ensure the appropriate scheduler is assigned to the correct case; - Ask the VA for approval if veteran resides farther out than contractual mileage limitations; - Communicate with Call Center, Cappers, Veteran Liaisons, Diagnostics, and PRC Departments when needed; - Cross- train in other areas when employees are not in the office.

Additional Duties and Responsibilities: - Occasionally attend meetings regarding difficult geographic areas in assigned region; - Assist other schedulers if volume in assigned region has diminished; - Promptly address emails and voicemails on a daily basis; - Must abide by HIPAA regulations by maintaining confidentiality of records and personal information; - Answer calls from other regions and assist the caller, or direct the calls when necessary; - Other duties as assigned.

Knowledge/Skills/Abilities: - Intermediate knowledge of pertinent medical terminology; - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.

Working Conditions: - Casual office environment, with some exposure to mild noise from office equipment and moderate noise generated by staff members; and - Frequently utilizes phone, fax machine, computer, printer, and copy machines.

Minimum Requirements

- High School diploma or GED required; - Some College preferred.

- Previous administrative and office experience

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your uniq...