Software Implementation Manager

Software Implementation Manager
System Innovators - Jacksonville, FL
 

System Innovators is seeking a Software Implementation Manager to join their team!  This important role has the responsibility for leading the overall implementation program of System Innovators Enterprise Revenue Management solution. 
 

Here at System Innovators, we’re driven by a mission to be the leading provider of enterprise revenue management solutions to government and utilities clients.

To make our mission possible, we need talented and dedicated individuals on our team.

 We offer employees a casual work setting, competitive benefits package and stable environment.

The Software Implementation Manager is responsible for managing project scope, functional and technical project resources, and interfacing with multiple departments including Sales, IT, Development, Services, and Support in order to ensure successful and on-time delivery of the defined solution implementation.  Additional work activities may include involvement in supporting change management and deployment activities. 

What will your impact be:
Overall Project Management:


* Oversee the project and manage execution to plan


* Run client kick-off, planning and design meetings


* Participate in regular, internal and external project management meetings


* Handle internal and external project status reporting


* Manage to project scope on time and on budget

Implementation of projects:


* Assist with Pre-Sales workshops and assisting with the creation of Statement of Work documents


* Main client contact representing System Innovators during the Project phase


* Run customer functionality workshops


* Guide customers in designing the solutions configuration applying best practices and for maximizing business benefits


* Oversee execution of the multiple solution implementation work streams; and at times run parts of the execution


* Develop a functional and technical understanding of solutions in order to assist with and/or complete system implementation tasks. 


* Document and review functional / technical specifications and gain approval from the customer


* Maintain Project Plans and Project Budgets


* Manage Project Escalations both internally and externally


* Seek additional opportunities and managing Project Change requests to ensure Project Scope is maintained


* Oversee Configuration progress, all Test phases, Deployment, and Post Go-Live support

Continuous improvement and knowledge management:


* Contribute to company objectives of enhancing value brought to customers, service offerings, company expertise and delivery processes


* Identify opportunities for enhancement and improvement of the System Innovators implementation processes


* Support global knowledge program and stimulate cross team knowledge sharing


* Manage the required cooperation with other teams: commercial, technical and support teams...