Customer Service Officer - DMEA
Customer Service Officer - DMEA
Job Description
Inbound Management:
• Work closely with relevant stakeholder to ensure deliveries take place on time.
• Tracking of shipments, arranging transportation, and updating relevant parties
• Ensure documentation are in place before shipment is submitted to customs.
• Monitor status of all outstanding (GIT) orders and follow up as necessary.
• Coordinate with KN agents/ Kenya Distributors for a smooth process of every import process.
* Monitor and coordinate import processing for our internal customers as well as external.
• Ensure all documentation meets imports compliance regulations.
• Arrange details of shipments with forwarders, carriers as necessary for exports.
• Weekly reporting to the relevant stakeholder report to ensure information remains current.
• Provide timely and accurate information to incoming requests from internal stakeholders.
• Coordinate with Customer Service, Warehousing, etc to ensure the smooth handling of inbound orders.
• Shows personal initiative, is flexible and pragmatic, and able to portray and promote a positive image of the company’s vision, mission, and values.
• Works well within a team environment.
* Supplying clearing instructions with Customs tariffed invoice to forwarders.
* Checking documentation against purchase orders, i.e., pricing, part numbers, etc.
TH according to the TH library.
* Following up with suppliers regarding back-orders and shortages
• File management (Filing)
• Attend to any queries from parties involved in effecting the freight movement
• Explain to the internal stakeholders, benefits, and implications of the various INCOTERMS
• Monitor documentation flow through internal departments; carriers; port authorities.
customs and depots and take appropriate action to ensure that all document requirements, deadlines, and priority specifications are adhered to.
Cost Control:
* Raising of service PO for additional cost if applicable.
• Getting quotes from forwarders and checking pricing on forwarders' invoices
• Monitoring freight percentages on all shipments
• Checking invoices against purchase orders and processing costings on SAP
* Making sure that all cost is in accordance with what has been quoted for clients.
Independence:
* Carries out work activities independently, with a clear understanding of the desired direction and priorities based on the organization's vision and strategy.
• Maintains good internal communications and contact with local and international colleagues.
* Ensure effective communication and information flow within the following stakeholder in the business.
(Supply chain /Marketing/Finance/Warehouse/Clearing Agent/Suppliers/Planning/Procurement
Required Competencies Specific Knowledge, Skills & Tools:
* Knowledge of Customs and Excise requirements for movement of goods.
* Good a...
- Rate: Not Specified
- Location: Nairobi, KE-110
- Type: Permanent
- Industry: Medical
- Recruiter: Kimberly-Clark Corporation
- Contact: Not Specified
- Email: to view click here
- Reference: 874399
- Posted: 2024-10-05 08:25:19 -
- View all Jobs from Kimberly-Clark Corporation
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