Service Manager
Overview
Florida Detroit Diesel Allison is searching for a Service Manager for the West Palm Beach, FL.
Position Summary
Responsible for overall and daily management of service department operations and staff.
Responsibilities
* Maintain a clean and safe work environment.
* Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.
* Oversee the daily operations of the service department.
* Assure adequate manpower and supplies are available to complete work assignments.
* Resolve issues regarding parts or manpower shortages.
* Calculate full maintenance pricing for sales staff, including labor rates and preventative price quotes.
* Develop annual departmental budget.
* Monitor progress towards budgeted goals and implement cost controls or reductions as necessary.
* Monitor gross profit levels.
* Assess departmental performance regarding quality of work and customer satisfaction.
* Analyze warranty issues to identify areas for improvement.
* Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution.
* Develop marketing plans with sales and marketing departments to develop and increase service department business.
* Contact customers to generate additional business.
* Oversee review of in progress and completed jobs to verify scope of work completed appropriately and safely.
* Establish work standards and evaluate Service Department staff's performance.
* Identify, address, and implement employee development and training opportunities.
* Hire, counsel, and discharge Service Department staff as necessary.
Qualifications
* Ability to organize and direct oneself and effectively supervise others.
* Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
* Possessing the trait of being organized or following a systematic method of performing a task.
* Ability to convince a group of people to work toward a goal.
* Ability to utilize the available time to organize and complete work within given deadlines.
* Ability to communicate in writing clearly and concisely.
* Ability to find a solution for or to deal proactively with work-related problems.
* Ability to comprehend complex technical topics and specialized information.
* Ability to communicate effectively with others using the spoken word.
* Ability to take care of the customers’ needs while following company procedures.
* Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
* Computer Skills
* Proficient in Microsoft Office applications (Word, Excel, Outlook).
Education/Experience:
High School Diploma or General Education (GED) and four to ten years related experience.
Bachelor’s Degree strongly preferred.
Other Requirements
* Some c...
- Rate: Not Specified
- Location: Mangonia Park, US-FL
- Type: Permanent
- Industry: Finance
- Recruiter: Stewart & Stevenson FDDA LLC
- Contact: Not Specified
- Email: to view click here
- Reference: 2024-2821
- Posted: 2024-10-05 08:23:20 -
- View all Jobs from Stewart & Stevenson FDDA LLC
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