Product Operations Change Management and Measurement Associate

Job Description

Join the Product Operations team for an exciting opportunity to help support key strategic priorities aimed at improving operational effectiveness and productivity across CCB Product, Experience and Technology (PXT).

Work together with strategic partners to evaluate comprehensive measurement frameworks, develop insightful reporting to drive actionable decisions, drive adoption and accountability around new and existing tools, coordinate development and delivery of insight platforms and enhance the user experience by optimizing measurement capabilities.

As an Associate in the Product Operations Change Management & Measurement team, you will help support the development of key measurement capabilities to enable the PXT community to drive uplift and enhance overall effectiveness and productivity.

You will engage with key partners to identify, prioritize and execute areas of improvement and / or gaps in reporting tools to better be able to support leadership strategies.

You will play a valuable role in providing programmatic execution support for the socialization, adoption and enhancement of PXT measurement solutions, while also aiding in creating valuable insights reporting for stakeholders.

For this role, candidates must be able to physically work in our Wilmington, DE or Columbus, OH office 3 days a week and remotely from home 2 days per week.

The specific schedule will be determined and communicated by direct management.

Job Responsibilities


* Support execution and program management activities to manage and deliver work on key workstreams and tasks


* Effectively track and manage project milestones and communicate any potential delays / blockers to leadership


* Develop and maintain persona-based user guides and best practice playbooks for measurement capabilities


* Engage with key partners and end users to gather feedback, identify pain points and evaluate enhancement / automation opportunities


* Prioritize and maintain backlog of reporting / tool enhancements based on user feedback and gathered requirements


* Coordinate and facilitate training sessions / office hours to educate users on how to best use the tools, answer questions and provide support to the PXT community


* Brainstorm how to organize complex information in a strategic and compelling way to support PXT reporting insights at all levels of the organization


* Support touchpoints with PXT leadership and strategic partners to align on strategic priorities and task prioritization

Required qualifications, capabilities and skills


* Bachelor's degree in Business, Finance, Economics or other related area


* 3+ years of relevant experience in Consulting, Strategy, Transformation, Analytics or Business Management roles


* Advanced skills in Microsoft Excel and PowerPoint


* Excellent attention to detail, project management and organizational skills


* Highly motivated self-starter with excellent time manageme...