UX Researcher

Company

Federal Reserve Bank of San Francisco

We are the Federal Reserve Bank of San Francisco—public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans.

We are a community-engaged bank, and are committed to understanding and serving the vibrant, expansive communities of the Twelfth District.

That means we seek and appreciate new perspectives.

We respect people for what they do and for who they are.

We build opportunities to learn and grow.

When you join the SF Fed, you become part of a diverse team united in its purpose to promote an economy that works for everyone.

Do you have an insatiable curiosity about human behavior? Do you obsess over how best to serve our community through inclusive websites and applications that are useful, usable, and desirable? Does the thought of researching and understanding user needs in enterprise scale products that address complex banking challenges catalyze your imagination and spark your curiosity? If so, we may have a job for you.

We are looking for a UX Researcher to support all aspects of user research to deliver top-notch user experiences.

You will strive to deepen understanding and empathy around end users’ needs for our stakeholders including product managers, designers, and developers, and you will ensure that UX activities are a priority throughout the software development lifecycle.

You will seek and explore innovative approaches to improve experiences and engagement.

We empower our people to balance their life and work responsibilities.

That’s why we offer a flexible hybrid work model that allows you to collaborate with office colleagues on some days, and work from home on others.

What will you do?

As the UX Researcher, you are driven to put the user first in application and website development, and you will plan and deliver impactful studies that bring the voice of the user to life.

You will use your broad expertise of user experience to determine research project approach; design and run research activities; analyze and interpret data; report results; and provide actionable recommendations to our business partners, application designers, and product teams.

Specifically, you will:


* Scope, design, build, and conduct user research using methods such as: ethnographic field studies, participatory design sessions, site visits, focus groups, benchmark studies, usability studies and interviews, heuristic evaluations, persona and journey map development


* Understand and align user needs with business partner goals, requirements, technology, budget, and schedule


* Research and develop user scenarios to be used during the design and development processes


* Work closely within a multidisciplinary team, including product owners, software engineers and designers


* Work on moderately complex products/projects


* Work with a variety of stakeholders to identify and track appropriate us...