IT Product Support Associate

Company

Federal Reserve Bank of New York

Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies.

You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems.   

  

The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person.

Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance.

What We Do:

Enterprise Support (ES) in the Technology Group delivers technology services across the Bank and works with technology service providers within FRBNY, the Federal Reserve’s National IT and other external service providers to support the technical operations of internal business lines as well as The U.S Treasury’s Bureau of the Fiscal Service and Office of Debt Management.

  

The Treasury Automated Auctions Processing System (TAAPS) is the means by which primary dealers and other Depository Institutions purchase Treasury marketable securities (Bills, Notes and Bonds) at auction.

In support of the Auction Process, the Treasury’s Office of Debt Management operates an analytical system called TDMS (Treasury Debt Management System) which is used to forecast US government expenses including existing debt obligations.

 The FRBNY Technology Group ES Discount Window and Supervision team provides technical support for both TAAPS and TDMS, as well as applications used by the Supervision Group in the Bank.

The team in close partnership with the FRBNY Markets Treasury Auction (TA) staff to execute Treasury auctions while acting as fiscal agent to the U.S Treasury.

The team also is an integral part of the Supervision Agile Squad.

We are seeking a motivated IT Support Associate to support the operational and testing activities related to the Treasury and Supervision applications.

The IT Support Associate will be expected to coordinate operational support activities, inclusive of their underlying infrastructure components, provide daily application support and monitoring, engage in Squad ceremonies, as well as the support and execute non-functional test cases.

This position will also be engaged in Cloud migration efforts for both Treasury and Supervision applications.

You will report to the Application Support Manager.

Your role as an IT Product Support Associate:


* Represent TG ES Operations and attend all meetings inclusive of standups, Project Increment  planning, Agile scrum ceremonies, architectural design discussions, etc.


* Participate in knowledge transfer with current staff to learn the functionality of the TDMS application


* Report back to direct manager and team leader on the status of the TDMS m...