Telephone Report Unit Officer I-II

ABOUT THE POSITION

Telephone Report Unit Officer I

$17.59 - $26.16 Hourly
$3,050 - $4,535 Monthly
$36,597 - $54,421 Annually

Telephone Report Unit Officer II

$19.53 - $29.08 Hourly
$3,386 - $5,041 Monthly
$40,633 - $60,487 Annually

The Riverside County Sheriff's Office is seeking applicants for the Telephone Report Unit Officer I or II positions to support their office located inRiverside.

The incumbent will be responsible for receiving telephone calls from the public: who are requesting law enforcement assistance for non-emergency situations; disseminating facts as necessary by entering information into appropriate law enforcement systems; writing reports on calls received; and performing related duties as required.

The Telephone Report Unit (TRU) of the Sheriff's Office handles non-critical calls for services by phone, which reduces the workload, response time, and the number of pending calls for patrol operations.

The TRU positions are differentiated from the Public Safety Communications Officer in that employees assigned to TRU take non-emergency calls and only inadvertently take emergency calls.

The Telephone Report Unit Officer II is the journey level class, and in addition to performing the full scope of duties, may also assist in training incumbents of the Trainee level in TRU procedures.

Competitive applicants will have work experience that demonstrates strong customer service skills, in person or telephone, or in call center experience.

Knowledge of CAD (Computer Aided Dispatch) is highly desirable, but not required.

Meet the Team!The law enforcement professionals of the Riverside County Sheriff's Office , with a staff of over 3,600 dedicated men and women, cover the expanse of over 7,300 square miles in southern California.

The Sheriff's Office is dedicated to serving the citizens of its communities with integrity, professionalism, leadership, and loyalty and believes in service above self.

EXAMPLES OF ESSENTIAL DUTIES

• Receives calls on CAD (Computer Aided Dispatch) System for incidents such as stolen property, runaways, missing persons, burglaries, thefts, and other similar situations.

• Ensures calls are within the parameters of TRU and within the jurisdiction of the County of Riverside, or forward calls to the correct agency.

• Asks questions to gather necessary facts to be reported and/or disseminated based on the Penal, Vehicle, Welfare & Institutions, and Civil Codes.

• Makes computer entries into appropriate systems such as the California Criminal Justice Information System (CJIS), California Law Enforcement Telecommunications System (CLETS), and National Crime Information Center (NCIC) concerning adult and juvenile missing persons, stolen and lost property, stolen and towed vehicles, and similar crimes.

• Researches any required information and write reports detailing information factually, accurately and completely.

• Processes unit reports for statistics, crime analysis and documentation.

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