Service Engineer/Technician

If you have technical skills and an excellent customer service mentality, then the Bray Commercial Field Engineer position is perfect for you at Bray International.

This technician will support our sales team, distributors and end-users of our products with technical questions and processing RMA returns related to the use of our products.

You will work directly with our Warranty division and have a major impact on our customers and the relationship we maintain with them.

The Bray Commercial Service Engineer will report directly to the BCD Operations Manager.

Job Responsibilities:


* Provide technical support to Bray employees, distributors, and customers through email, calls, messages, and visits


* Assist the Quality/RMA Department with technical troubleshooting, emails, and documents


* Create, update, and train production work procedures for the valve/actuator assembly process


* Create and update technical marketing/published product offering documents


* On occasion, travel to customer facilities to provide troubleshooting and repair

Ideal Experience/Minimum Qualifications:


* Generically, all areas described above in Job Responsibilities


* Electrical, pneumatic, and mechanical technical support


* Butterfly, ball, globe, pressure independent control valves


* Electric motor and pneumatic piston/diaphragm actuators


* Electrical control systems like PLC, BMS, Arduino and RaspberryPI


* Electrical multimeter, signal generator, and power supply


* Ethernet, Bacnet, and Modbus networks


* Computer skills: MS Office applications (Excel, Word, Outlook), 2D AutoCAD, 3D modeling software and other applicable software


* Able to Lift 50 Lbs.

or less periodically


* Must have a valid driver’s license


* Permanent work authorization for the USA REQUIRED

Competencies and Work Ethics:


* Must be self-motivated and have a willingness to grow their knowledge with Bray Commercial products, their functionality, and use


* Excellent oral and written communication skills


* High-energy, flexible, self-starter, hands-on, comfortable working individually and in a team environment to reach goals.


* Strong attention to detail


* Able to adapt to new situations

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, inclu...