Quality Analyst
Job Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.
The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.
Sagility has more than 25,000 employees across 5 countries.
Job title:
Quality Analyst
Job Description:
We are currently hiring a talented Quality Analyst to join us in a remote, work at home role.
Key areas of responsibility:
* Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS and appropriate documentation.
* Completes established monitoring objectives in accordance with applicable SOP?s.
* Provides written and oral feedback to the Reps on all calls monitored.
* Completes daily statistical reports and spreadsheets according to standard procedure.
* Completes Quality Control Reports as assigned on a daily basis, makes corrections to CRS when errors exist and documents the contact.
* Attends monthly department meetings to calibrate monitoring measurements.
* Notifies management immediately of serious infractions in a Customer Service Representative?s call quality.
* Follows all client SOP?s and applicable work-related guidance documents.
* Responsibilities may include taking Supervisory calls and escalations
Skills/experience needed to be successful:
* High School Diploma or GED
* Demonstrated written and verbal communication skills
* Excellent time management skills
* Must be detail oriented
* Basic knowledge of PC applications for word processing, spreadsheet, etc
* Six months ? 1 year experience with call center or related field
Salary Range: $15.00 hourly
Sagility Offers Competitive Benefits Including:
* Medical
* Dental
* Vision
* Life Insurance
* Short-Term and Long-Term Disability
* Flexible Spending Account
* Life Assistance Program
* 401K with employer contribution
* PTO and Sick Time
* Tuition Reimbursement
Join our team, we look forward to talking with you!
An Equal Opportunity Employer/Vet/Disability
Location:
Work@Home USAUnited States of America
- Rate: Not Specified
- Location: El Paso, US-TX
- Type: Permanent
- Industry: Finance
- Recruiter: Sagility India Private Ltd
- Contact: Not Specified
- Email: to view click here
- Reference: REQ-008920
- Posted: 2024-10-02 09:07:26 -
- View all Jobs from Sagility India Private Ltd
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