Product Performance Manager - Service Product

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in the Service Product Group, you work to enhance and optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities



* Building and managing a Value Mining work stream from the ground up through relationship building, strategic planning, and expanding beyond conventional quantification metrics and methods to identify and articulate the value of product deliverables


* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners


* Business Case Management via partnering with Analytics to measure module success & track against our business case (baselines, post-launch, etc.), and then partnering with Product Owners/Finance/BIR to fold updates (actuals, ramp changes, etc.) into program level summary views while crafting messaging to communicate program updates

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in product delivery or a relevant domain area with an excellent ability to multi-task effectively working on several projects synchronously


* Must have excellent communication, interpersonal, and analytical skills to easily assimilate information and learn new applications and processes


* Demonstrated ability to execute operational management and change readiness activities


* Strong understanding of delivery and a proven track record of implementing continuous improvement processes


* Experience in product or platform-wide release management, in addition to deployment processes and strategies with the ability to analyze complex system requirements and present findings to both internal and external stakeholders in a simple and comprehensible manner

Preferred qualifications, capabilities, and skills



* Proficient knowledge of the product development life cycle, design, and data analytics


* Advanced knowledge of Microsoft Office tools like MS Word, MS Excel, and MS PowerPoint

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