Benefits Representative

Job Summary:

The Benefits Representative works in a call center environment acting as the main resource for benefits education benefit problem resolution, and general benefits administration.

Responsibilities

Essential Functions:


* Provide world class customer service in a call center environment receiving both heavy call and email volume


* Process paper applications and change forms


* Process court ordered and company paid benefit requests 


* Reconcile benefit data between Company and Broker through an error reporting system


* Obtain a thorough understanding of all company benefit offerings


* Act as a liaison between employees, Field Support, Benefit Broker, insurers, etc.


* The Benefits Representative will utilize their knowledge and experience to resolve benefit problems.


* Ad hoc projects as necessary

Qualifications

Minimum Education and/or Experience:


* 2-3 years’ experience in a customer service capacity with a concentration in Benefits preferred


* High school diploma some college preferred


* Proficient in MS Excel and Word


* Knowledge of PeopleSoft preferred

Skills/Abilities:


* Outstanding customer service skills


* Attention to detail and strong organizational skills


* Excellent Verbal and written communication


* Action oriented and able to prioritize while handling multiple tasks


* Ability to protect and maintain the confidentiality of data

Office Requirements:


* Candiates required in office a minimum of 2 days a week 

Core Competencies:


* Build relationships


* Develop people


* Lead change


* Inspire Others


* Think critically


* Communicate clearly


* Create accountability