Benefits Representative
Job Summary:
The Benefits Representative works in a call center environment acting as the main resource for benefits education benefit problem resolution, and general benefits administration.
Responsibilities
Essential Functions:
* Provide world class customer service in a call center environment receiving both heavy call and email volume
* Process paper applications and change forms
* Process court ordered and company paid benefit requests
* Reconcile benefit data between Company and Broker through an error reporting system
* Obtain a thorough understanding of all company benefit offerings
* Act as a liaison between employees, Field Support, Benefit Broker, insurers, etc.
* The Benefits Representative will utilize their knowledge and experience to resolve benefit problems.
* Ad hoc projects as necessary
Qualifications
Minimum Education and/or Experience:
* 2-3 years’ experience in a customer service capacity with a concentration in Benefits preferred
* High school diploma some college preferred
* Proficient in MS Excel and Word
* Knowledge of PeopleSoft preferred
Skills/Abilities:
* Outstanding customer service skills
* Attention to detail and strong organizational skills
* Excellent Verbal and written communication
* Action oriented and able to prioritize while handling multiple tasks
* Ability to protect and maintain the confidentiality of data
Office Requirements:
* Candiates required in office a minimum of 2 days a week
Core Competencies:
* Build relationships
* Develop people
* Lead change
* Inspire Others
* Think critically
* Communicate clearly
* Create accountability
- Rate: 20.5
- Location: Hanover, US-MD
- Type: Permanent
- Industry: Finance
- Recruiter: Allegis Group
- Contact: Darius Pilius
- Email: to view click here
- Reference: 2130
- Posted: 2024-09-25 08:17:59 -
- View all Jobs from Allegis Group
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