Manager of Surgical & Specialty Services

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a  Manager of Surgical & Specialty Services in San Bernardino,CA.

Responsible for managing a multi-service program health center providing the full range of primary care and reproductive health care services, including abortion services and the planning, development, implementation, and evaluation/improvement of services/programs.

Ensures patient care staff provides high-quality, accessible, cost-effective care in a time-efficient manner.

In conjunction with the Health Center, Management will oversee the patient experience, including but not limited to customer service, patient wait times, evaluation, and managing of service recovery for patient grievances.

Ensure health center fully complies with local, state, and federal requirements.

Implements and maintains clinical and patient care practice standards, budgets, and staff development.

Directly manage and oversee the activities of the entire health center staff (20+ employees).

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family.

We are proud to offer a range of plans that help protect you in the case of illness or injury including:


* A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 


* Benefits coverage starts after one full month of employment!


* Generous vacation, sick, and holiday benefits!


* Generous 401(k) matching contributions and more!


* To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Responsibilities

Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.


* Manages abortion and reproductive health care programs, services, and operations; and oversees additional services and operations that may be provided at center such as primary care.

Responsible for the delivery of clinical services integrated with business plans while meeting or exceeding quality, clinical, and utilization standards, performance measures, and financial/productivity objectives.


* Manages the continuous improvement of all clinical practices, services, and operations.

Develops, recommends, and implements systems, processes, and methods to evaluate and improve patient care.

Will provide timely and continuous feedback from customer service observations with all Licensed staff during one-on-one meetings.


* Ensures the delivery of premier customer service while facilitating resolutions of patient care issues.

Implement customer service standards and provide immediate and actionable feedback to the staff when patient's needs are not met.

Will address patient grievances and provide a root cause analysis as appropriate.
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