Manager, Billing Analysis

About Us

Americold is a global provider of temperature-controlled infrastructure.

We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage.

Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.

What you'll Do

Responsible for leading a team of senior analysts and analysts tasked with managing and optimizing billing systems and processes for the Americold business.

Will have direct responsibility for managing the billing analysis team.

The role is expected to work with cross-functional teams to meet internal and external customer needs while ensuring alignment with company billing policies.


* Team Management: Lead a team of billing analysts, providing training, mentorship, and thought leadership


* Process Optimization: Drive adherence to global best practices to enhance billing processes


* Quality Assurance: Review team outputs to ensure they meet quality and accuracy standards


* Cross-Functional Collaboration: Work with IT, Business Development, Finance, Accounting, and Operations to improve billing processes and identify enhancement opportunities


* Knowledge Development: Manage and expand the knowledge base of billing systems to support efficient billing practices


* Issue Resolution: Act as a liaison for integrated systems, addressing issues and driving necessary enhancements


* Financial Reporting: Develop and manage reporting to ensure successful and accurate billing, leveraging metrics to assess and improve revenue growth


* Continuous Improvement: Promote a culture of urgency and continuous improvement in billing accuracy and efficiency

What Experience and Education You Need


* Bachelor's degree in Accounting, Economics, Finance, Mathematics, or Business Administration


* 5-7 years of relevant work experience, with 3-4 years in a managerial role preferred


* Strong expertise in Microsoft Excel; experience with Oracle, Salesforce, or other CRM tools preferred


* Experience in Supply Chain, Warehousing, Distribution, or Operations industries


* Strong analytical skills, including investigative/audit abilities, with experience in handling complex proposals and financial underwriting a plus

What Could Set You Apart


* Strong communication skills, presenting a professional image in person, written, and verbally across all organizational levels and external stakeholders


* Highly organized with the ability to prioritize and manage requests from multiple managers in a corporate environment


* Team-oriented, flexible, and proactive with a strong customer service focus


* Demonstrates high integrity, confidentiality, and willingness to travel up to 15% to various sites or customer locations

Physical Requirements


* Requires the abilit...