Switchboard Operator-Call Center (Full-Time)
Nemours is looking for customer-service oriented individuals to join its growing Switchboard team.
As a member of this team, you will serve as the first point of contact for patients entering Nemours Healthcare System.
Schedule:
Full time, Mon, Tues, Thurs, Fri 3 - 11:30 and every other weekend (Saturday and Sunday) from 3 - 11:30 p.m.
Essential Functions:
* Promptly answers incoming calls, asks appropriate questions to properly direct the call.
* Makes outbound calls when follow-up is needed.
* Provide a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication.
* Ensure urgent calls are handled with priority and escalation processes are utilized when necessary.
* Practice de-escalation and service recovery methods.
* Utilizes all available resources so calls are directed timely and accurately.
* Always offer specific directions when applicable.
* Stay up-to-date on provider and appointment scheduling changes.
* Interact with coworkers and clinic personnel in a professional manner.
* Communicates effectively with patients, physicians, and other departments regarding delays.
* Consistently achieve team metric standards and expectations.
* Brings forth any compliance /ethic issues and recommendations for operational improvement.
* Additional miscellaneous duties and responsibilities may be assigned from time to time by your supervisor.
* Demonstrate reliability in daily work practices with a clear understanding of Nemours policies and procedures.
Requirements:
* Excellent communication and problem-solving skills
* Delivery of quality customer service
* Strong computer skills and ability to navigate multiple screens while talking
* Consistently display a professional demeanor
* Maintain or exceed minimum quantitative and qualitative performance metrics
* Complete annual training
* Qualifications:
* Education: High School Diploma
* Experience: Customer service, call center preferred
The switchboard team many times the first contact that a family is introduced to the Nemours Healthcare System.
We need to do everything possible to ensure that interaction is a positive one.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve.
Our Associates enjoy comprehensive benefits, including our unique 'Bridge to a Healthy Future' pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more.
As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
- Rate: Not Specified
- Location: Wilmington, US-DE
- Type: Permanent
- Industry: Finance
- Recruiter: Nemours
- Contact: Not Specified
- Email: to view click here
- Reference: 13385
- Posted: 2024-09-22 09:31:03 -
- View all Jobs from Nemours
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