Service Coordinator

Service Coordinator

Air Energy Group, LLC, 6 Norfolk Avenue, South Easton, Massachusetts, United States of America Req #873

Wednesday, September 18, 2024

Company: Air Energy Group (https://airenergy.com)

About Us
Air Energy Group has grown to become one of the most recognized and demanded names in the industrial and life science spaces.

We sell high purity compressed air systems and lab and medical rated vacuum systems.

Our products, parts, and services are unmatched, in Boston and elsewhere.

Our team is on call and available 24 hours a day.

We provide our customers with electronics and control repairs, equipment repairs and rebuilds, installations, and refrigeration.

Additionally, we have preventative maintenance plans available to maximize our customers' industrial compressed air and vacuum system's utility and efficiency, allow for years of long-lasting reliability.

Summary/Objective:

The Service Coordinator serves as an ambassador for the Company and is responsible for maintaining flow and objectives of the service department.

This person will answer service call, emails and schedule service jobs for technicians working with other coordinators to ensure efficiency and accuracy.

Duties/Responsibilities:


* Answering customer calls and emails.


* Resolving customer issues and inquiries


* Creating estimates for maintenance and service repairs


* Scheduling Technicians to complete open work orders.


* Following up on repair part orders.


* Performs other duties as assigned.

Competencies:


* Strong problem-solving skills.


* Ability to maintain composure in a fast-paced environment.


* Strong Customer service and consultative skills.


* Able to work with a team environment.


* Strong work ethic.


* Technical/mechanical background is a plus.


* Excellent verbal and written communication skills, with proven ability to clearly communicate with customers.


* Excellent organizational skills and attention to detail.


* Excellent time management skills, with proven ability to meet deadlines.


* Proficient with Microsoft Office Suite or related software.


* Positive attitude and desire to grow an existing sales & service business.

Work Environment:


* This job operates primarily in an office environment on the company site with some interaction with a warehouse/shipping environment.

Physical Demands


* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


* While performing the duties of this job, the employee is regularly required to talk or hear.

Specific vision abilities required by this job include close vision and ability to adjust focus.

This will also require the ability to lift up to 50 pounds.

Position Type/Expected Hours of Work:


* This is a full-time position.

Days and hours of work are Monday through Friday.

Occasional evening and weekend work...