Lead, Portfolio Change Management

Job description

Schneider Electric is looking for an enthusiastic and tech-savvy Business Onboarding Specialist to join our dynamic team.

As the first point of contact for new customers, you will play a crucial role in guiding them through the initial stages of our product, ensuring they understand its features and realize its value.

Your responsibilities will include providing personalized support, advocating for customer needs, and collaborating with teams to enhance the onboarding experience.

If you're passionate about delivering excellent customer service and thrive in a metrics-based environment, this is the perfect opportunity for you.

Responsibilities:

§ Ensure the deployment of Schneider Portfolio & Resource Management Solution (EOLE Suite)

§ Responsible for Deployment project management

§ Work closely with Product Owners and Support team for new Releases, features.

§ Create and managed Communication & Learning material (videos, etc)

§ Update Referential documentation.

§ Organize & deliver Training.

Qualifications

Experience:

§ Strong Experience of 3 to 5 years in Business on Boarding.

§ Knowledge of project management (planning, follow up, reporting, execution).

§ Fluent in English (spoken & written)

§ Ability to communicate in international context.

§ Ability to work with heterogeneous colleagues (Schneider, other subcontracting companies, etc.)

§ Ability to lead workshop (brainstorming, capture feedback)

§ Ability to produce summary documents, training documents, step-by-step documents.

§ Knowledge in Multimedia documentation (create video) using ChatGPT or any other AI tools is a plus.

§ Experience in IT/Software context.


* Knowledge in Agility (RTE, SCRUM) is a plus

§ Ability to recommend best practices, innovative solutions.

§ Good communicator

Soft skills:

§ Detailed oriented

§ Organized

§ Able to provide synthesis, summaries, and reporting.

§ Team player

§ Ability to work autonomously when required.

About Us

Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives.

Our 144,000 employees thrive in more than 100 countries.

From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.

Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk.

Great people make Schneider Electric a great company.

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners.

We want our employees to reflect the diversity of the communities in which we operate.

We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

We're looking for people with a passion for success - on the job a...