Services Process and Tool Deployment Specialist
Mission:
• Focus on implementing and optimizing tools, processes and systems that support service delivery and operations
• Require a combination of project management skills, deep understanding of services operations and different stakeholders management
What you will do:
1.
Process implementation and Optimisation
• Design, identify, implement and optimize service delivery processes to improve efficiency, consistency and quality
• Work closely with services teams to understand their needs and translate them into effective processes and workflow
• Work with Sales and Operation Excellence to identify areas for process improvement and lead initiatives to enhance service sales and operations
2.
Tool Deployment and Integration
• Lead and manage projects related to the deployment of new tools or processes, ensuring that timelines, budgets and quality standards are met.
• Oversee the deployment and integration of tools and systems that support services sales quotation and delivery, including project management tools, etc
• Ensure tools are designed and configured correctly and integrated seamlessly with existing tools, systems and processes (e.g.
BFS, CPQ, etc)
• Provide regular updates and reports on tool deployment and process optimization initiatives to measure success metrics
• Coordinate with cross-functional teams (e.g.
IT department) to ensure alignment and effective communication for successful project execution and implementation
3.
Continuous improvement
• Facilitate regular meetings with stakeholders to review progress, discuss challenges and identify opportunity for improvements
• Analyse data and performance metrics to identify opportunity for further improvement and enhancement
Key Success Factors
• Close Collaboration with Regional Team, Local Sales, Operations, Marketing and Channel functions for successful process and tool deployment
• Implement and deploy tools, processes and systems that support service delivery and operations efficiency
Qualifications
Experience and skills we are looking for:
• Bachelor in Business Management, Electrical Engineering or equivalent
• Must be Result-Oriented with Strong Business Acumen
• Ability to effectively interface with external and internal stakeholders (including sales and operations team)
• At least 5 years of relevant Sales and Marketing operational experience
• Ability to achieve results through Strategic and Execution approach
• Change Management Experience
• Good understanding of Services Process
• Strong Analytics Skills & Microsoft excel skills
Schedule: Full-time
Req: 0092WG
- Rate: Not Specified
- Location: Cavite, PH-CAV
- Type: Permanent
- Industry: Finance
- Recruiter: Schneider Electric
- Contact: Not Specified
- Email: to view click here
- Reference: 0092WG-en-us
- Posted: 2024-09-20 08:32:06 -
- View all Jobs from Schneider Electric
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