RN Coordinator- At Home Care- Hybrid- Philadelphia, PA

The RN Coordinator serves as the key contact point for the patient to coordinate and streamline all services offered within Evernorth Health Services.

The patient navigator will educate the patient on healthcare options, provide patient education and answer questions as they arise.

The patient navigator will be compassionate and positive who inspires confidences in the patients they work with.

The patient navigator will work hand in hand with patients, other staff and providers to help answer any questions they have in regard to schedules, appointments, orders, consults, etc.

The patient navigator will be responsible for knowing where to look for all of the members information and directing and delegating tasks to team members as needed.

Core Responsibilities

1.

Be the point of contact for all aspects of the member in regard to their appointments, care, and overall health.

2.

Act as the liaison between the providers and their patient panel, directing and delegating tasks to team members

3.

Educate patients about their care options and make specific recommendations based on their goals

4.

Review paperwork for patients to ensure it meets all requirements

5.

Explain test results, diagnoses and other medical outcomes

6.

Cover any additional triage and transition of care for patients as needed

Health Literacy Improvement
1.

Improves health literacy and coaches patients on chronic conditions including disease process and trajectory, medication education including possible side effects, plan of care, and individualized care goals management in a culturally sensitive and acceptable manner for the patient or caregiver.
2.

Identifies problems or gaps in care and offers opportunity for intervention
3.

Coordinates services and referrals to health programs and participates in patient education and outreach tied to HEDIS initiatives
4.

Works to improve access to care and works as part of the team to manage heath care cost and utilization

Provider Support
1.

Completes telephonic nursing assessments including social determinants of health screenings, post hospital discharge screenings, triage, and other assessments assigned by provider
2.

Assists with organizing and running a chronic care and/or interdisciplinary care team rounds where high risk patients and care plans are identified
3.

Participate using a team approach to create a care plan for the patient
4.

Maintain and update spreadsheets and documents provided by health plan to prep weekly rounds of documentation

Post-Acute Management and Coordination
1.

Participation in weekly care coordination with health plan case management as directed by market needs
2.

Referral Management Care Coordination and tracking of hospice consults within 24 hrs.

of order placement

Diagnostics and Lab Result Management
1.

Obtain Pre Authorization for all CT, MRI, Echo's ordered by providers (Pt Coordinators to schedule)
2.

Serves as a guide in their POD for all escalated orders and results as clinically appropriat...