Workspace Product Delivery Director - Chief Administrative Office

Shape the future of product delivery while crafting solutions that enhance and optimize JPMC employee experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation for the employee Workplace.

The W orkspace Product aims to create a conducive environment for employee s by becoming the connective tissue between our physical environment, the technology we use and the services we require while a work .

Our team works on meeting employees' work environment needs within their individual and collaborative workspaces by reduc ing friction , providing innovating solutions and implementing new design and technology standards that will promote greater productivity and employee satisfaction.

As part of the employee-facing Workplace Services product line, our team will work closely with our partners in Global Technology, Global Real Estate, and Employee Experience to d efine the complete workspace user experience for our employee s , and then develop strategies and solutions to improve their experience.

As a Workspace Product Delivery Director within Chief Administrative Office , you will enhance and optimize the way JPMC workspace is delivered to employees .

As a key member of the team, you will create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Seeking for a self-starter with in-depth, hands-on experience driving delivery across Real Estate, Technology and Employee Experience teams.

The Workspace product sits within Chief Administrative Office of JPMC, which includes teams responsible for Real Estate, Amenity, Security, Document Business Solutions and Shared Services for the firm.

The CAO is undergoing a product transformation journey to improve the Workplace we provide to our employees.

Join us during this transformative time, and help shape the way our employees enjoy their workplace.

Job Responsibilities:


* Lead end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility / decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Manage the Workspace Product Roadmap & Work plan which include initiatives across At Desk Experience, Private Office Experience, Conferencing Experience, Mobile/Flex Work Experience, Seat Reservations, Site Support Experience, Product Foundation (Change Management, Listening, Design Guidelines Websites)


* Lead the completion of change management activities of product enhancements and works with CAO Communications, Location Leaders and Change Readiness teams


* Manage timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners


* Establish and maintains deep relationships with partners across Global Real Estate and Global Techn...