User Experience Designer, Vice President

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Vice President Experience Design on the Mass Affluent Card Design Team, you will play a pivotal role in shaping the user experience for Chase Freedom Unlimited, Freedom Flex, Slate Edge, and related products that deliver cash back rewards and payment flexibility to Chase's customers.

Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs.

As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility.

Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

As a UX Design Lead, VP, you will lead large and impactful initiatives within the Chase Mass Affluent Card portfolio.

You will be helping to shape the acquisition, application, management and servicing experience for customers.

Success in this role will include utilizing a facilitative leadership style with senior design, research, product, and engineering leaders for the Mass Affluent segment.

You will be a strong partner with senior Product Management and Engineering Leads, developing product and business strategy, which informs prioritization, planning, and decisions across multiple product teams.

Job responsibilities


* Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas


* Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.


* Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion


* Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions


* Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels


* Advocate for the users' perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work.


* Be involved in creating new product and business strategy at the intersection of user needs and business goals.


* Work closely with other disciplines/LOBs to understand design context and collaborate within team for solutions.


* Communicate expectations within the design team for standards of quality through creative direction and critique.
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