Product Operations Change Management Vice President

Join the Product, Experience and Technology (PXT) organization for an exciting opportunity to build and operationalize a change management function aimed at driving successful and consistent adoption of new ways of working through developing new processes, best practices and engagement channels to ensure the PXT organization can embrace and champion changes in a balanced manner to continually enhance our overall product operating model.

As a Vice President in the Product Operations Change Management & Measurement team, you will help to develop an approach for how we plan, prioritize, pilot, scale and measure change / actions impacting the PXT community to drive sustained adoption and pace of change.

You will help define and operationalize a change management lifecycle framework to drive a consistent, repeatable process for the PXT community to absorb and champion changes.

You will engage with partner functions and change initiators to understand, facilitate and execute changes seamlessly across the PXT organization during the pre-planning, rollout and monitoring stages of change execution.

For this role, candidates must be able to physically work in our Wilmington, DE or Columbus, OH office 3 days a week and remotely from home 2 days per week.

The specific schedule will be determined and communicated by direct management.

Job Responsibilities


* Standardize how we plan, prioritize, pilot, scale and measure change / actions impacting the PXT community to drive sustained adoption and pace of change


* Define and operationalize change management lifecycle framework


* Evaluate and implement required supporting tooling and analytic / reporting capabilities


* Work with supporting team to provide transparency through change / action calendar and backlog


* Engage with partner functions to facilitate changes smoothly through the lifecycle


* Design E2E processes to execute change management to support large-scale product operating model enhancement


* Strike balance across the organization with a persona-based view of change impacts and inform recommendations on change timing / rollout approaches


* Maintain focus on people impacts of change and drive commitment to greater discipline and intentionality on change impacts


* Assess readiness of proposed changes and proactively provide solutions and recommendations to meet desired outcomes and success measures


* Recommend change management process enhancement opportunities based on ongoing monitoring and feedback channels

Required qualifications, capabilities and skills


* Bachelor's degree in Business, Finance, Economics or other related area


* 7+ years of relevant experience in Process Design, Consulting, Strategy, Transformation, Product, Change Management or Business Management roles


* Highly motivated self-starter with excellent time management / prioritization skills


* Strong executive presence and written / verbal communication skil...