Small Group Account Consultant - Remote - Cigna Healthcare

JOB PURPOSE

The account consultant will provide support to their aligned sales executive within their assigned market/partner relationships.

The account consultant will provide broker and group support, triage requests, assist in the renewal process and support operational needs.

RESPONSIBILITIES AND DUTIES


* Manage the renewal process including the preparation, and communication to brokers within an assigned territory.


* Provide summary of plans and options, service area information, and other specific deliverables to broker partners to support their clients.


* Maintains ownership for assigned service/operational deliverables.


* Assist with monitoring and identifying service trends as requested, to allowing for immediate resolution of any service issues.


* Collaborate and take immediate action to resolveoperational/service-relatedissues; escalate issues when appropriate and drive recovery efforts.


* Coordinates deliverables with internal operational departments to ensure broker satisfaction and loyalty.


* Acts as an intermediary between distribution organizations and members for customer service issues.


* Build strong effective relationships with all our matrix partners.

Demonstrates approachability and openness to delivering consistent customer service.


* Analyze and document product/plan gaps and risks.


* Coordinates structured meetings for complex cases.


* System analysis competencies and able to consider the business implications of the technology to current business setup.

KNOWLEDGE, SKILLS AND EXPERIENCE


* Bachelor's degree in related field or 2-4 years of relevant experience; preferably in the small group health insurance space


* Strong PC skills including Microsoft Office products, e-mail and the Internet.


* Excellent verbal and written communication and presentation skills.


* Strong analytical and problem solving skills.


* Responsiveness, relationship building and Accountability


* Knowledge of the healthcare or insurance industry preferred.


* Demonstrated ability managing projects, utilizing proven project management processes.


* Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 24 - 36 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure.

That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Starting on day one of your employment, you'll be offered several health-re...