National Account Manager: North Florida - Remote - Cigna Healthcare
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*Our ideal candidate for this role will have the ability to support frequent local market client events and engage in local community events in North Florida.
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The National Account Manager (NAM) will have responsibility of overall operational performance strategy and execution for Cigna clients with 3,000+ employee lives.
Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relation goals; as well as Cigna persistency, membership growth, and earnings targets.
The NAM effectively manages business relationships, collaborates, and communicates across all product/operational lines to ensure that systems and processes are in place to meet client/customer needs, and drive efficiency for the organization, segment, and team.
Role Components
* Support the organization to achieve net medical membership growth, profitability and persistency objectives through effective service oversight, account retention and management strategies
* Effectively collaborates with Advocacy partners on benefit, service, and relational strategies targeting enhanced customer and client experience
* Maintains market/competitive knowledge on service trends and differentiators - can "sell" Cigna service & tools in a retail setting and/or client discussion
* Effectively collaborates with National Account Executive (NAE) on broad account retention, growth, and satisfaction strategies(multi-product/operationalcollaboration for operations, network, marketing, product, Health Care Reform etc.) drives inclusion of case installation, product and service partners where appropriate
* Collaborates with National Account Executive on renewal activities, to include RFP involvement, geo access reporting/analysis, etc.
* Develop/maintain "trusted-advisor" relationships with clients and consultants; by proactively engaging in needs and goals discussions, and then leverages Cigna's capabilities and services to differentiate Cigna from the competition
* Maintain in-depth knowledge of Cigna products/services across all product lines (HealthCare, Dental, Behavioral, Cigna Group Insurance, Pharmacy, Medical and Condition/Disease Management, Lifestyle Management Programs, Incentive Programs, Cigna Global, etc.)
* Maintains current knowledge of Health Care Reform(legislation/compliancerules) and can confidently and effectively articulate impacts for the client, and Cigna
* Lead in managing dental reporting requests to include analytics and presentation
* Develop/implement consumerism strategies for target accounts to drive enrollment growth and facilitate meaningful customer behavior change and through health advocacy& cost transparency.
Includes detailed communication campaigns and event participation as applicable
* Maintains basic understanding and conceptual application of underwriting principals
* Effectively leverages resources...
- Rate: Not Specified
- Location: Tampa, US-FL
- Type: Permanent
- Industry: Finance
- Recruiter: Cigna
- Contact: Recruiter Name
- Email: to view click here
- Reference: 24012264
- Posted: 2024-09-18 08:50:38 -
- View all Jobs from Cigna
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