Workforce Analyst

Description & Requirements

Maximus is looking for someone to fill a Workforce Analyst position.

The Workforce Analyst will be supporting the CDC program.

Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.



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* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)

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Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.

- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.

- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.

- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.

Home Office Requirements:

- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source

Minimum Requirements

- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree.

Genesys Experience preferred

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

We're proud of our connections to organizations dedicated to serving veterans and their families.

If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important re...