Diagnostic Report Tracking Specialist - Veterans Evaluation Services

Description & Requirements

Maximus is currently hiring for Diagnostic Report Tracking Specialists to join our Veterans Evaluation Services (VES) team.

This is a remote opportunity.

The Diagnostic Report Tracking Specialist is responsible for following up on diagnostic results for VHA/VBA cases daily and on results requested by QA or the managers.

Additionally, they'll investigate No Shows for diagnostic appointments.

Essential Duties and Responsibilities: - Investigate on diagnostics over 48 hours late; - Review diagnostic reports matching in OMS; - Leave comments for each call made or follow up with Facility; - Call Veteran to verify if they completed their test.

If Facility says they have not done so then also to confirm correct Name and DOB; - Receive diagnostic mail - Confirm diagnostic is uploaded in OMS; - Manage Facility online web portals for diagnostic reports; - Faxes ROI forms per Facility request to their medical records department; - Follow up QA request for late Diagnostic reports Additional Duties and Responsibilities: - Pull reports from Facility portal and send to uploader; - Respond to voicemails and emails within 24 hours; - Other duties as assigned.

Knowledge/Skills/Abilities: - High levels of organization, time management, job prioritization, multi- tasking and interpersonal skills necessary to provide effective work atmosphere and to develop as well as to maintain a productive working relationship with staff members, veterans, physicians and VA; - Effective and concise communication skills necessary to provide information in a courteous and comprehensive fashion (oral and written) with the goal of positive resolution(s); - Proficient working knowledge of Microsoft Word, Excel, Outlook and Power Point; - Advanced multi- tasking skills; - Knowledge of medical terminology; - Knowledge of company policies and procedures.

Minimum Requirements

- High School Diploma or GED required; - Some College preferred.

- Call center experience highly preferred
- Ability to commit to a training schedule of 8:00am-5:00pm CT Monday - Friday required
- Ability to commit to a two week training with zero absences required
- Ability to work a schedule within the hours of 7:00am-6:00pm CT Monday - Friday required

Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.

Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must...