Multi Technologies, Staff Senior Design Engineer

The major objectives of the role will be:



* Analyze customer escalations for prioritization


* Leading resolution on escalated customer incidents


* Managing customer expectations through resolution process


* Leadership in process improvement for customer incident resolution


* Mentoring of Technical Support groups on new features and resolutions to common situations


* Creating digital assets to helping customers proactively


* Sharing key information through online technical communities


* Building diagnostics tooling to help Technical Support teams identify issues themselves


* Assist in project verification and validation activities, bringing in customer experiences


* Involvement in Systems Engineering activities based on customer experiences


* Involvement in project reviews and defect triage to highlight customer risks

Individuals that possess strong power systems, energy management, and metering expertise, as well as a desire to be a technical leader, should consider applying to this role.

You should have some IT experience to combine with your power systems/electrical background.

Qualifications

B.E/B.Tech EE or EC or equivalent

Good exposure in customer issues troubleshooting and debugging knowldge

Schedule: Full-time
Req: 0091N4