Analyst, Claims

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions.

With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge.

We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation range for this role is: $55,000 - $60,000.

As an Analyst, Claims at RXO, you’ll manage incidents and claims on behalf of all business entities, working customers, operations, carriers, and insurance companies.

You will complete investigations and resolve the claims.

You will assess and identify potential risks that may impact the reputation, safety, security and financial performance of RXO.

What your day-to-day will look like:


* Investigate and analyze incidents and claims for loss, damage, and delay to determine company liability while protecting company and customer interests


* Understand and interpret contractual terms & conditions


* Act in the capacity of advisor to operations management, carriers and customers regarding disposition of incidents and claims


* Compose professional claims correspondence and, as necessary, liaison with legal prepare to legal notices


* Manage incident and claims inventory to meet individual, team, and company goals; process claims according to company policies and procedures


* Investigate review and document significant events and escalate to appropriate leadership, insurance companies and compliance; ensure potential financial impact to RXO is identified and documented


* Hold loss prevention meetings to provide operations guidance on future risk avoidance measures, and provide damage prevention recommendations to operations and customers

What you’ll need to excel:

At a minimum, you’ll need:


* Bachelor’s degree or equivalent related work or military experience


* 1 year of experience as a cargo claims examiner, analyst, or in a similar capacity working with liability and risk


* Exceptional customer service skills


* Ability to communicate with executive management regarding the decision-making process of incidents and claims


* Excellent written, verbal, and telephone communication skills


* Proficient in Microsoft programs, specifically word and excel

It’d be great if you also have:


* Knowledge of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements, and the National Motor Freight Classification system


* Knowledge of risk reduction and claims process


* Knowledge of multimodal modes of transportation

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers.

We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking.

If you’re driven and looking fo...