Schneider Graduate Program Associate: Global Hub

Great People make Schneider Electric a great company.

In Schneider Electric everything we do promotes progress and sustainability for all - our colleagues, customers, partners, and the communities and societies where we live and work.

From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in.

Working at Schneider Electric means working toward a cleaner, better world.

You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

We are looking for Schneider Graduate Program (SGP) Associate - Customer Support to make a difference and be part of our digital transformation!

PROGRAM OVERVIEW

The Schneider Graduate Program (SGP) is designed to help you grow faster at the Early Career stage.

During the 24 months with us, you may go through a Structured Rotational track or Specialized track, under different functions.

It will allow you to learn different businesses or functions within Schneider Electric, through a series of accelerated induction and programs.

Get ready to handle important projects in a fast-paced, collaborative environment and work with stakeholders globally.

CAREER PATHWAYS

Our SGP graduates are advantaged from SE's global presence and currently holding important roles worldwide.

You have ample opportunities to stretch your capabilities and potential, by adapting your current skills and developing new transferable skills.

Teams:

Order Management, Technical Support & Technical Quotes Team

What will you do?

Technical Support (8-month assignment)


* Provide 1st level of technical support in pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) telephone and electronic to SE customers and partners.


* Responsible for answering incoming communications from customers on all channels (ex: phone, email, chat) and prioritizing customer's support needs.


* Assure proper escalation to the 2nd level support when necessary.


* Provide product references in accordance with customer requests and required standards: cross references, configuration, mix of products in cooperation with relevant teams.


* Participate in the interaction centre's continuous improvement process.


* Specific product and process related responsibilities:



* Clarification of information in Company Manuals


* Be able to collect information needed in case of escalation to L2 (electrical single line&control wiring diagram, complete drive configuration, context and historical etc).


* Be able to provide technical answer by using documentation (User Guide, Programming Manual, Installation Manual).


* Assist other...