Software Technical Support Engineer

At Schneider Electric we believe access to energy and digital is a basic human right.

We are an innovative company that strongly believes in playing our part in the environmental challenges facing our world, at the same time providing cutting edge technology to our customers to achieve their goals.

Why work for the Software Support Team?

We are a dynamic, young, enthusiastic, and talented team with varied levels of experience in the automation field.

We have a flexible approach to work and love to meet each other at our world class office located at Macquarie Park in Sydney or on the team's chat.

There are plenty of training opportunities and working for us ensures that you have exposure to the rest of the business which aids to enhance your learnings.

Our customer base is varied with a large number of national infrastructure utilities, Industries and system integrators across Australia and New Zealand.

About the Job:

As a Software Technical Support Engineer, you will be passionate about our customer's success, will ensure continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support - GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA

Specific responsibilities will include but not limited to:



* Owning, investigating and resolving complex software issues, proposing work-a-rounds for customers


* Accurate and timely documentation of activities and findings in case management system


* Contribution to digital self-help materials to improve customer experience via tech notes


* Collaboration with colleagues in other support centers and departments

About You:

You are curious, enthusiastic, bold and fearless with an engineering mind that loves to understand how things work or how to understand and fix what does not work.

You are unfaced by challenges, love to learn every day, think outside the box and get to the bottom of issues.

This job also will explore your ability to explain to others what you learnt.

We're not looking for just anyone, we never have, we're appealing to the individuals who look beyond what is just in front of them, and applies innovative, inclusive, and result centric strategies to problem solving.

Your curiosity and passion to learn every day would make you an ideal candidate!

In addition, you possess the following relevant skills and attributes:



* tertiary qualification in engineering or computer science complemented by basic understating of software and automation hardware communications / setup.


* skills with AVEVA System Platform and Plant SCADA or GEO SCADA would be advantageous

That's all the functional stuff but equally critical is your energy, curiosity, customer focus and ability to collaborate extensively, remaining a selfless and committed team player.

If you don't meet all the criteria listed above, don't worry! If the role excites you, and you're eager to learn we would love to h...