Supply Chain Internship

Schneider Electric has a great opportunity for a Supply Chain Intern in our Smyrna, TN facility.

This position is on-site so the ideal candidate will be located in the general area (No relocation provided).

We are looking for candidates that would want to pursue this internship from Fall through Spring.

Schneider Electric creates connected technologies that reshape industries, transform cities and
enrich lives.Our 135,000+ employees thrive in more than 100 countries.

From the simplest of
switches to complex operational systems, our technology, software and services improve the
way our customers manage and automate their operations.

Help us deliver solutions that ensure
Life Is On everywhere, for everyone and at every moment.

https://youtu.be/4EtpkB0cuXE

Great people make Schneider Electric a great company.

What will you do?


* Drive digital transformation and simplification in Customer Support to ensure we meet our customer's expectations from order to delivery and to achieve the highest levels of Customer Satisfaction.


* Learn SAP

Key Responsibilities:


* First level general support post-sales, email and digital platforms to SE customers and partners


* Responsible for answering chat, e-mails, web based tickets(CRs) and prioritizing customer's support needs


* Responsible to process Customer requests including order entry, order modification in ERP system


* Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates


* Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery


* Escalation management in liaising with Technical Support and Commercial Team in resolving customers order and delivery complaints


* Support and resolve customer product quality/returns and commercial issues


* Proactively follow up on all commitments and customer details


* Lead transformation initiatives such as process simplification and digital improvement on Customer Support process

This job might be for you if you are:


* Actively pursuing a degree in Business or Supply Chain


* Self-Driven/Results Oriented


* Able to operate in a fast-paced environment


* Mastered organizational Skills


* Advanced with Microsoft Excel

What's in it for me?

• Valuable hands on knowledge and work experience
• Valuable mentor relationships and the opportunity to grow your connections within a global,
inclusive and dynamic organization
• Create a path to your career goals

Who will you report to?
An Customer Service Leader

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo.

We want our employees to reflect the diversity of the communities in which we operate.

We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

We're looking for p...