Service Delivery Digital Guide

Service Delivery Digital Guide

Tampa, FL, USA Req #43390

Wednesday, August 28, 2024

Who We Are:


* Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States.


* Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR.


* Coke Florida was named as a 2023 US Best Managed Company by Deloitte Private and The Wall Street Journal.

This program recognizes outstanding U.S.

private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance.

What We Offer:
Eligible full time Coke Florida Associates can participate in our Total Rewards Program which includes:


* Total Wellness Programs including health, dental and vision plans


* 401K program with healthy company match


* Supplemental Life Insurance


* Three weeks of vacation pay, and 11 company paid holidays

*


* Tuition reimbursement


* Employee Assistance Programs (EAP)


* Competitive compensation

Co ke Florida is searching for a Digital Guide to work out of our Tampa HQ area office, working first shift Mon-Fri from 8:30AM-5PM

Coke Florida seeks to add a role to its Technology Operations team by employing a dynamic customer service focus professional as a Digital Guide.

The Digital Guide will support the hands-on technology support experience and help create digital content across a wide array of platforms in order to educate and advance the technology proficiency and utilization across the enterprise.

Roles and Responsibilities:


* Provide insightful and friendly technology advice and hands on support to a large group of Coke Florida senior leaders and associates.


* Approach technology issues with a solution oriented focus and "can-do" attitude in order to diagnose and provide solutions to issues on the spot as well as provide long term technology solution strategies.
+ Solution Scope includes PC break fix, Windows desktop troubleshooting, AV setup and meeting facilitation for senior executives, mobile device troubleshooting, resource onboarding and off-boarding.


* Create knowledge articles and content to educate and advance digital technology usage across the enterprise using a wide array of media platforms including knowledge articles, streams, video, and AI.


* When applicable, help train or educate associates on new technology or new ways to use features of existing technology applications and services offered by Coke Florida.

For you this role you will need:


* Highschool Diploma required


* Entry level with 0-1 years of customer service experience


* Impeccable people skills and a knack for problem solving


* Awareness or interest ...