Technology Incident Manager

Technology Incident Manager

Tampa, FL, USA Req #43397

Wednesday, August 28, 2024

Who We Are:


* Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States.


* Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR.


* Coke Florida was named as a 2023 US Best Managed Company by Deloitte Private and The Wall Street Journal.

This program recognizes outstanding U.S.

private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance.

What We Offer:
Eligible full time Coke Florida Associates can participate in our Total Rewards Program which includes:


* Total Wellness Programs including health, dental and vision plans


* 401K program with healthy company match


* Supplemental Life Insurance


* Three weeks of vacation pay, and 11 company paid holidays

*


* Tuition reimbursement


* Employee Assistance Programs (EAP)


* Competitive compensation

Coke Florida is searching for an Incident Manager to work out of our Tampa HQ area office, working Mon-Fri from 8:30AM-5PM

Coke Florida seeks to add a role to its team by employing a dynamic customer service focused professional as an Incident Manager.

Roles and Responsibilities:


* Record and classify received incidents and service requests


* Interact with Coke Florida users throughout the incident lifecycle, from initial impact assessment and data collection through troubleshooting and remediation


* Undertake efforts to restore any failed technology application or service as quickly as possible


* Verify resolution with end users and within ITSM tool


* Triage and escalate major incidents to the incident and/or problem manager


* Develop and publish knowledge base articles as new production scenarios dictate


* Contribute to overall team effort in achievement of established SLA's

For this role you will need:


* Highschool Diploma required


* Experience of 1-3 years needed


* Awareness or interest with the following technologies:



* Windows Desktop troubleshooting


* Network administration (add, move, change)


* Device Management Tools (Intune, MDT, etc.)


* Active Directory


* Software applications and services

Successful problem solving and analytical skills

Ability to work within a diverse environment

Passion for technology and customer service

Excellent verbal and written communication skills

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions.

Coke Florida reserves the right to revise the j...