Field Learning Manager

The Team:

The Human Resources team supports our employee population by providing the structure, care, and development needed for individual employees to be successful in their own careers, which in turn contributes to the overall growth and success of the Company.

The Human Resources department is organized in three strategic pillars:


* Compensation and Benefits: payroll, health and welfare benefits, retirement plan services, and immigration.


* Human Resources Business Partners: performance management, employee relations, recruiting and retaining talent, coaching and counseling.


* Talent Development: corporate social responsibility, diversity, learning, leadership development, internal communications and employee engagement.

The Hermès of Paris (US) Talent Development team is comprised of interconnected specialists that seek to champion Hermès culture and values by designing and implementing strategies focused on engaging and educating our Hermès US family.

The Opportunity:

As the Field Learning Manager you will be responsible for organizing and delivering a wide range of curricula to support the success and long-term development of boutique team members.

Your primary mission will be to partner with local management support the onboarding, training and coaching of boutique team members about Hermès products and heritage, building expertise and enhancing the overall client experience.

Through classroom and virtual facilitation, coaching relationships, in-store workshops, and the development of training resources, in this role you will serve as bridge that unites team members along both local and global training objectives.

Additional responsibilities included as assigned by the supervisor.

The Field Learning Manager is based in the Beverly Hills Corporate office, and reports to the Vice President of Talent Development team in HR.

About The Role:


* Implement instructionally-sound training strategies that consistently raise the level of performance and engagement of Hermès Retail employees


* Conduct needs analyses to identify performance-based training opportunities


* Strategize and recommend creative learning solutions to help meet boutique and Hermès business objectives


* Create engaging workshops, presentations and training collateral that ensure knowledge transfer and provide exceptional employee learning experiences


* Partner with local boutique management teams to employ successful onboarding strategies for new hires


* Facilitate classroom, virtual and in-store trainings that focus on product-expertise, selling skills and the client experience


* Liaise with international partners to execute global learning objectives locally


* Maintain consistent follow-up post training, holding teams accountable for achieving training objectives and meeting goals


* Track, report, and evaluate training programs for participation and effectiveness; make recommendations for new solutions...