Administrative Services Supervisor - Housing Regional Admin

ABOUT THE POSITION

The County of Riverside's University Health System - Behavioral Health department seeks an Administrative Services Supervisor to join their Housing Regional Admin team.

Under direction, the incumbent will oversee the HomeConnect CES call center and the field-based homeless services case managers providing in-reach services.

This role involves monitoring the HMIS system and providing updates on data and trends to stakeholders, identifying areas for improvement in the CES process, and offering direction to a team that includes call center staff, field case management staff, and resource identification and procurement staff.

The supervisor will develop, maintain, and update a robust training curriculum, ensuring that services are documented 5 timely and appropriately.

The supervisor will provide regular updates and reports to stakeholders on data an trends, communicate effectively with staff, clients, and external partners; as well as supervise and conduct complex and difficult research and analytical studies involving the operations and programs of the department served, make recommendations for the development, implementation and improvement of departmental operations, services and programs, and perform other related duties as required.

This position is located in Riverside.

The Administrative Services Supervisor classification provides first level supervision in departments whose individual areas of administrative activities require administrative consolidation and efficiency.

Incumbents provide supervision to professional support staff such as Administrative Services Analysts and Administrative Services Assistants as well as clerical and fiscal clerical support staff; however, analytical problem solving is the primary component of this class.

The Administrative Services Supervisor is characterized by the responsibility for projecting, justifying, recommending, and implementing solutions to a variety of complex problems relative to operational and programmatic activities such as budget and staffing projections.
The Administrative Services Supervisor is distinguished from the Administrative Services Officer by the latter's responsibility for planning, organizing and managing administrative services in departments requiring a full-time stand-alone administrative division in order to complete its mission.

The department is looking for a candidate who is able to foster team collaboration, who has strong coaching and mentoring skills for managing the diverse personalities and needs of the staff and the vulnerable population served.

The ideal candidate will be detail-oriented, empathetic, resilient, organized, and able to adapt; skilled in leadership and supervision, conflict resolution, communication, analytical thinking, and decision making.

Candidates with the following professional experience and knowledge are highly desired:


* Advanced HMIS Proficiency


* Call Center Operations


* Homelessness and Housing Ser...