Customer Service Representative

Overview

ENERPAC TOOL GROUP - Who we are?

Enerpac Tool Group Corp.

is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers in more than 100 countries.

The Company makes complex, often hazardous jobs possible safely and efficiently.

Enerpac Tool Group's businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world.

The Company was founded in 1910 and is headquartered in Menomonee Falls, Wisconsin.

Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.

For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/ .

Summary - basic function of the role

Aid the customers within our distribution channel through inbound activities, such as telephone, email, and other electronic means.

Our Customer Support Specialists are at the center of our customer's daily activities, whether it is taking in-bound calls, trouble-shooting, entering orders, working with our sales teams, or coordinating orders with our internal departments.

The Customer Support Specialist role is fast paced, requires collaboration with many stakeholders (customers, shipping, purchasing, manufacturing, sales reps) and requires a holistic understanding of the company's operations.

Primary responsibilities include entering customer orders, responding to customer inquiries, and assisting with product related questions.

This role will be supporting US and LATAM customers.

Shift: Monday - Friday, hybrid 3 days in office schedule

Job Duties and Responsibilities



* Accurately and efficiently enter customer orders into ERP system


* Effectively manage incoming calls


* Provide accurate information on products, pricing, and availability


* Communicate with customers regarding order confirmations and ship dates


* Ensures internal and external customer satisfaction by effectively managing the order process from initial point of contact to delivery


* Expedite product shipments with customers, sales representatives, and other functions of the company


* Ensures that appropriate actions are taken to resolve customers problems and concerns


* Provide exceptional customer support to internal and external customers through a focus on quality and timeliness of resolution


* Provide feedback and documentation from intelligence gained through customer interactions


* Identify and initiate process improvement opportunities to improve the customer experience


* Build and strengthen relationships with assigned customer accounts to support brand loyalty and a superior customer experience


* Performs other related duties as assigned

Skills and Competencies


* Must be self-motivated, collaborative, and team-orientated
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