Infrastructure Hardware Engineering Senior Advisor - Evernorth Health Services - Hybrid

Description

Infrastructure Engineering Advisor supports the design, analysis, development and implementation of engineering infrastructure solutions of projects and/or work requests for complex business solutions.

Troubleshoots and proceeds on resolving infrastructure compatibility issues based on system architecture, project requirements, and customer expectations.

May be involved in the creation of design specifications and the development and application of utility programs and may resolve infrastructure compatibility problems as they arise.

Responsibilities may include risks assessments, partnering on capacity planning, and the diagnosis and correction of application/network problems.

Infrastructure Engineer Advisor may serve as the primary contact for vendors.

Infrastructure Engineering Advisor technologies span server, network data, web, including designs, develops, tests, debugs and implements moderately complex operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems.

Makes moderately complex modifications to existing software to fit specialized needs and configurations, and maintains program libraries and technical documentation.

Specific Areas of Responsibility

Utilizing independent judgment and discretion, assists with the design, engineering and development of information technology solutions.

Will assist in the diagnosis (Root Cause Analysis) and correction of server hardware and operating system problems supporting both daily operations and pilots of new technology.

Assists in troubleshooting and resolving infrastructure compatibility issues based on system architecture, project requirements, and customer expectations.

Execute engineering Change Requests for assigned products and servers in compliance with Change Management Policies.

Participates in On Call rotation acting as the incident owner for after hour's infrastructure escalations.

Primary owner for incident management, problem management, and service request fulfillment.

Accountable for systems maintenance planning and implementation activities.

Accountable for proactive system health management.

Responsible for infrastructure operational readiness.

Develop and implement service improvement plans based on business-partner and IT-partner input.

Ensure services are consistently delivered and managed to meet service levels outlined in documented operating level agreements (OLAs).

Participate in Business portfolio projects and IT projects as required.

Serves as the lead technical consultant responsible for design, engineering and development of information technology solutions.

Supports the design, analysis, development and implementation of engineering infrastructure solutions of projects and/or work requests for complex business solutions.

Troubleshoots and proceeds on resolving infrastructure compatibility issues based on system architecture, project requirements, customer expectations...