Customer Service Associate Representative - Hybrid - Honolulu, HI

Customer Service Associate Representative - Hybrid - Honolulu, HI



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*Must already live in Hawaii

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Performs Customer Service duties under direct instruction and close supervision.

Work is allocated on a day-to-day or task-by-task basis with clear instructions.

Entry point into professional roles.

Main job functions include:


* Helping patients understand their pharmacy benefits better by using knowledge gained from training, problem-solving skills and added support from your team to answer patient calls effectively.


* While on calls, you will use expert listening skills to address patient questions and concerns empathetically and document all interactions.


* Assisting patients with prescription refills, scheduling shipments and addressing billing questions.

What You Should Have:


* High School Diploma / GED required


* 1 year of relevant call center experience preferred


* 1 year Previous medical insurance or pharmacy experience preferred


* General PC knowledge including Microsoft Office and outlook


* Excellent communication skills (verbal and written)


* Empathetic and genuine customer service skills

What you'll love about working here:


* Fun, friendly, and unique culture


* Choice of three unique medical plans


* Prescription Drug, Dental, Vision and Life Insurance


* Employee Contributions for HRA and HSA accounts


* 401K with Company Match


* Paid Time Off and Paid Holidays


* Tuition Assistance

Our Patient Care Advocates are dedicated team members who excel at customer service, helping us elevate our patient care to new heights.

In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 18 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure.

That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.

We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

For more details on our employee benefits programs, visit Life at Cigna Group .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit soluti...