Global Account Manager

Overall Role Purpose:
Reporting to the Senior Manager, Industry Development, you will lead the profitable development of global accounts by positioning DHL as a strategic business partner and delivering agreed programs through a team drawn from across the DHL network.

You will also participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales and portfolio.

In addition, you will provide customer account revenue and activity reporting as required by the management team.


* Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.


* Drive sales improvement through regionally harmonized processes.


* Establish clear understanding of customer expectations and requirements.


* Lead and manage customer presentations and proposals.


* Plan & co-ordinate activities and programs to retain and develop sustainable sales revenue.


* Develop and manage after-sales strategy for each of the designated account customers.


* Provide customer-oriented service at all times relating to specific sales and customer expectation issues.


* Contribute to the regional bidding or RFQ process when requested.

Job Requirements:


* Degree in Business or related discipline preferred.


* Minimum 5 years of experience of account management/development and corporate consultative/solution-based sales experience in a service-related industry preferred.


* Familiarity with the International Express/ Air Transportation industry will be an added advantage.


* Strong teamwork / collaboration skills.


* Excellent communication, presentation, networking and interpersonal skills.