Patient Payment Posting Associate

1.

Resolve patient and provider billing inquiries as they relate to services provided.

2.

Audit patient balances and escalate patient accounts that need to be adjusted (following the

customer account specifics for adjustments).

3.

Apply unapplied patient payments within software.

4.

Audit patient payment websites to ensure accuracy and post any missing patient payments.

5.

Review patient credit reports and re-assign patient credits to open balances as necessary.

6.

Review and audit patient credits to advice office on eligible patient refunds.

7.

Post patient refunds to system to zero patient credit as directed by office.

8.

Cross-train for tasks assigned to the team to ensure continuity of all tasks when needed for

backup.

9.

Ensures HIPAA guidelines are respected by safeguarding protected health information in the

capacity of the position's duties and responsibilities.

10.

Team player being supportive of Department and Company goals and policies.

11.

Reliable and punctual by maintaining a good attendance record and arriving at work and

returning from lunch and breaks on time.

12.

Other related duties may be assigned.

13.

Escalate issues to Patient Services Manager or Director